General Terms and Conditions
Withdrawal Rights Policy

Korte.design is a product of SIA “Korte.lv”
(hereinafter referred to as KORTE)

1.1 These General Terms and Conditions (hereinafter referred to as GTC) apply to the use of the KORTE SaaS (Software as a Service) offerings on the website www.korte.design, including the design of surface and bathroom furniture sets using the KORTE online configurator, as well as for the manufacturing of pre-designed sinks, surfaces, furniture, and other products, and other customer orders made through the KORTE online store. This applies regardless of whether the products were prepared using the online configurator or not, insofar as these GTC are included in the contract unless otherwise explicitly stated in the offer. The GTC are deemed to be included in the contract and an integral part of it if they are expressly referred to before the conclusion of the ordering process in accordance with Section 2 of these GTC.

1.2  Furniture, installations, constructions, and products, collectively referred to as “CONFIGURATION PRODUCTS,” are developed using the KORTE online configurator. A detailed list of CONFIGURATION PRODUCTS can be found on the website www.korte.design. Other goods sold in the KORTE Online Store, which are designed by KORTE and not by the customer, are hereinafter referred to as “ONLINE STORE PRODUCTS.” CONFIGURATION PRODUCTS and ONLINE STORE PRODUCTS are collectively referred to as “GOODS.”

1.3 The online configurator is an application offered in the format of “Software as a Service” (SaaS), i.e., providing access to a webpage via telecommunications means at www.korte.design, which enables the customer to design CONFIGURATION PRODUCTS and place an order through www.korte.design. Using the configurator, KORTE ensures the storage of the selected CONFIGURATION PRODUCTS, manufactures the selected CONFIGURATION PRODUCTS after the order is placed, and sends the complete set to the customer (see Section 8). The online configurator is hereinafter referred to as the “Korte.design SOFTWARE.”

1.4 The customer is entitled to individually design a CONFIGURATION PRODUCT using the KORTE (Korte.design) SOFTWARE within the parameters specified therein and to order its manufacture by KORTE. If the customer accepts the contract offered by KORTE, KORTE will execute the customer’s design within the scope of its technical and material capabilities.

1.5 KORTE informs and reserves the right to minor deviations in the dimensions of the GOODS (in accordance with KORTE’s quality standards), as well as in their color and pattern, which may occur during the production process of the GOODS, insofar as they are related to the characteristics of the materials used or the specifics of the processing method, and if they cannot be avoided. Depending on the type of GOODS ordered, it may be necessary to ensure their stability with additional fixtures to the floor, walls, or ceiling, primarily due to KORTE’s effort to implement the customer’s selected design as accurately as possible. The subject of the purchase agreement for the GOODS is solely the delivery of the GOODS, but not their installation. The customer who orders the GOODS is solely responsible for the installation and proper securing of the delivered GOODS.

2.1 The subject of the Agreement may be the purchase of a CONFIGURATION PRODUCT or an ONLINE STORE PRODUCT.

2.2The customer is given the opportunity to design and order manufacturing of a CONFIGURATION PRODUCT as a registered “Korte.design” customer.

3.1 General: Everything stated on KORTE’s websites and www.korte.design is solely a non-binding invitation for the customer to submit product orders.

3.2 Technical Steps Leading to and Ensuring the Conclusion of the Purchase Agreement When Ordering from the Online Store are as Follows:

• If the customer wishes to place an order for a CONFIGURATION PRODUCT, they can, after completing the design process, add the product to the shopping cart (which the customer can access at any time via the online store link) and proceed with the purchase.

*The customer cannot modify an order once it has been placed in the cart. If the order is incorrect or a mistake is found, it must be redesigned from the start.

• The customer can cancel the order process at any time before manufacturing has started. If the customer is confident about the correctness of the order but has doubts about the delivery time, payment method, or any other matter, they may select the payment method by invoice, which allows them to clarify any necessary questions without losing the design. Payment for the order will serve as confirmation of the order once completed.
• The ordering process is completed when the customer commits to the next steps of proceeding to payment. This is considered the customer’s agreement to enter into a contract with KORTE. Upon immediate payment, the contract is concluded. If payment is chosen by invoice, the invoice is sent immediately, and KORTE usually accepts and confirms the order within five business days of receiving payment.
• In the case of a CONFIGURATION PRODUCT order, the product is individually configured by the customer, and such a configuration may include special customer requirements (e.g., specified in the order comment field). These special customer requirements may necessitate modifications to the CONFIGURATION PRODUCT designed by the customer. If such changes are required, KORTE will contact the customer to inform them of the necessary CONFIGURATION PRODUCT adjustments and any corresponding price changes (if applicable), and the order will be processed upon receipt of the customer’s confirmation. By paying the invoice, the customer has entered into a contract with KORTE according to these terms. This process may take more than five business days, depending on the modifications, the level of communication, and the duration of the approval process.
• The offer is confirmed immediately after the order by sending an order confirmation via email. However, the order confirmation itself is not considered accepted unless payment for the order has also been made.
• Upon payment of the order, the contract is considered concluded.
  If the order has been paid, KORTE reserves the right to unilaterally withdraw from the contract if the CONFIGURATION PRODUCT cannot be produced due to technical reasons, notifying the customer via email within three business days and refunding 100% of the paid amount.

3.3 Detection and Correction of Data Entry Errors 

To identify and prevent data entry errors made during the ordering process before the execution of the order begins, the customer must review the CONFIGURATION PRODUCT again before completing the order. If the CONFIGURATION PRODUCT is added to the cart, it can no longer be corrected and must be redesigned from scratch, eliminating any errors made and correcting any incorrectly specified data. 

If the customer discovers an error made during the ordering process after payment has been made, they must immediately notify KORTE by sending an email to the specified email address. KORTE begins order execution no earlier than the third day after the order is placed. Therefore, errors for which the customer notifies KORTE within 2 days after placing an order can be corrected without additional charges for fixing the error. However, this does not mean that correcting data in an already placed order cannot change the total order amount.

If the customer identifies an error in the placed order and informs KORTE after the specified 2-day period, the order execution may already have started. In such a case, KORTE suspends the order execution (unless the order has already been completed) and informs the customer about additional costs associated with making changes to the confirmed order, as well as the new order execution deadline. If error correction involves additional costs, the modified order will only be executed after the customer has paid the additional costs or canceled the request for changes. If the changes result in an overpayment, KORTE will refund the overpaid amount within 14 days of confirming the modified order.

3.4 Available Languages

The contract is concluded in English.

4.1 The prices applicable to the purchase are those indicated at the time of placing the order. The prices listed on the product pages include the value-added tax (VAT) as required by applicable laws. Packing and delivery costs, if any, will be charged additionally and will be displayed to the customer in a timely manner on the order summary page. Additionally, information about payment and delivery can be found on the website www.korte.design, as well as on the order summary page under the relevant sections.

It is possible that there may be unknown additional costs associated with delivery, such as taxes or duties specific to the customer’s country of residence (e.g., import/export duties) or fees charged by the customer’s bank, among others. These costs are not included in the prices of the GOODS specified by KORTE and will be paid separately. If agreed upon by the parties, certain costs may be paid by KORTE, with payment collected from the customer in advance.

4.2 If the customer makes payment via transfer to KORTE’s account, they must pay 100% of the invoice amount as an advance payment upon receipt of the invoice. KORTE will not commence order fulfillment until the specified advance payment has been received. If the customer fails to meet their payment obligations within 30 days, KORTE will withdraw from the contract.

4.3 KORTE accepts all payment methods listed on the website. If the customer chooses to pay by invoice, KORTE will issue an invoice for the ordered goods, which will be sent to the customer in electronic format no later than 5 business days.

4.4 The total price of the ordered goods is payable in accordance with the chosen payment method.

5.1 Packaging and delivery costs are specified at the time of order confirmation when the delivery address is provided.

5.2 The delivery time is 3-6 weeks. The calculation of the delivery period begins when the customer’s payment is received. Any necessary changes to the order must be communicated by the customer in writing at the time of placing the order (e.g., in the order comment field). KORTE is not obligated to agree to changes to a previously confirmed order; however, KORTE may agree to implement such changes if the production of the GOODS has not started and the changes can be practically implemented.

If KORTE agrees to implement changes, the order modifications must be confirmed in writing by the customer via email after the changes are approved by KORTE.

If the parties agree on changes to a previously confirmed order, the specified delivery time is recalculated.

Order processing or manufacturing only begins after payment is received. Delivery times are generally not specified as exact dates unless otherwise agreed by the parties. If there are delays in the delivery of materials necessary for the order or for other reasons for which KORTE is not responsible, KORTE is entitled to extend the delivery time accordingly or withdraw from the contract. In such cases, KORTE will promptly notify the customer and, if possible, offer to fulfill the service using comparable materials. If the material offered by KORTE is not acceptable to the customer and the customer does not agree to the proposed extension of the delivery time, KORTE will promptly refund 100% of the received payment.

6.1. The delivery of goods is carried out in accordance with Incoterms (DAP) (Delivered At Place). The seller’s responsibility is to deliver the goods to the pre-agreed location, assuming the risk and covering all transportation costs. The buyer is responsible for import customs procedures and other costs from the moment the cargo is delivered to the specified location and is ready for unloading.

The seller is obligated to purchase at least minimum insurance coverage.

If the cargo is damaged or if additional costs arise before the cargo is handed over, the seller is responsible. After the goods are received, the buyer assumes responsibility.

If the buyer requests documentation (e.g., delivery notes) for the goods, the seller must provide them.

7.1 Customers who are consumers within the meaning of Article 1 of the Consumer Rights Protection Law and who reside within the European Union have a right of withdrawal. The right of withdrawal does not apply to the customer if, when entering into the contract, they are acting within the scope of their economic (commercial) or professional activities.

7.2 The right of withdrawal also does not apply in the following cases:

Contracts for the delivery of goods made to the consumer’s specifications or clearly personalized to meet the consumer’s individual needs, or which are otherwise tailored to the consumer’s personal requirements; and

With respect to consumers when the delivery is made to a country that is not a member state of the European Union.

7.3 The right of withdrawal does not apply to contracts for the delivery of goods that, by their nature, are inseparably mixed with other items after delivery.

Right of Withdrawal (Standard Products Only)

For non-customizable products, you may cancel your order within 14 days of receiving the goods, without stating a reason. This period begins when you (or a third party you designate) take physical possession of the product. This right does not apply to customized “Configuration Products” (e.g., vanity tops tailored to your specifications like size, color, or design).

To exercise your right of withdrawal, you must send a clear statement (e.g., a letter sent by post or email) of your decision to withdraw from this contract to the following address:

SIA “Korte.lv”
Zemeņu 2, Salaspils, Latvia, LV-2169
or to
info@korte.design

You may use the attached withdrawal form template for this purpose, but it is not mandatory. To comply with the withdrawal period, it is sufficient to send the notification of the exercise of the right of withdrawal before the withdrawal period has expired.

Consequences of Exercising the Right of Withdrawal

If you exercise your right to withdraw from the purchase contract (subject to the limitations specified in Section 7 of the General Terms and Conditions regarding the Exclusion of the Right of Withdrawal or Early Termination), we will refund all payments received from you, excluding the original shipping costs, within 14 days of receiving your withdrawal notice. This excludes any added fees for premium delivery methods (e.g., expedited shipping). 

You are responsible for covering the cost of returning the goods to us. Refunds will be issued via your original payment method unless otherwise agreed. No fees apply for withdrawing from the contract.

We are entitled to withhold the refund until the goods have been received back. You must send the goods back or deliver them to us without undue delay and in any case no later than fourteen days from the day you notified us of the cancellation of the purchase contract. The deadline is met if the goods are sent before the fourteen-day period has expired.

If a reduction in value or loss of the goods is identified, which occurred during delivery, you will be required to cover such reduction in value or loss if it is related to the use of the goods for any purpose other than to ascertain the nature, characteristics, or functioning of the goods.

Withdrawal Form

If you wish to withdraw from the purchase contract, please contact us.

8.1 Video Documentation Requirement

To validate a warranty claim for defects, the client must provide unedited video evidence of the unboxing process, showing:

• The product’s original, unopened packaging,
• The full unpacking of the goods, and
• Any visible damage or defects discovered.

This video must be submitted to KORTE immediately upon identifying the defect.

8.2 Warranty Coverage

Goods are covered by a 25-month limited warranty from the date of dispatch. Warranty claims will only be honored if the defect is proven (via video evidence) to have occurred during manufacturing or transit. Without valid video documentation, KORTE is not obligated to refund, replace, or repair the product.

8.3 Inspection Obligation

The client must inspect the goods promptly upon receipt. Failure to document defects through the required video process voids eligibility for warranty claims related to those defects.

8.4 If the client is a consumer, the provisions of consumer protection laws shall apply.

8.5 Limitation Period for Claims

Claims for material defects (excluding damages claims) expire:

• After two years for consumers , calculated from the date of delivery.
• After one year for non-consumers (e.g., businesses).

8.6 Voluntary Warranties

If KORTE explicitly specifies a warranty period (e.g., “25-month warranty”), this:

• Constitutes a voluntary guarantee beyond statutory defect liability rights,
• Does not shorten or replace the statutory liability for defects under applicable law.

8.7 A PRODUCT that inherently conforms to the specifications provided by the client is not considered defective if it exhibits minor deviations (especially those mentioned in Section 1, Point 5). KORTE draws the client’s attention to the fact that minor deviations from the CONFIGURATION PRODUCT image (such as joints, roundings, etc.) related to the manufacturing process, or minor color variations from the samples visible on the website, are not considered defects. KORTE does not assume any warranty for the functionality and stability of CONFIGURATION PRODUCTS.

8.8 If defects are discovered in a PRODUCT during the warranty period that necessitate the replacement of the item, KORTE will only provide the delivery of a new product. Under no circumstances is KORTE responsible for performing any work or covering any associated costs related to the replacement of the defective product, such as disassembly/assembly, disconnecting/connecting installed plumbing, etc.

If a defect is identified in the product and it could potentially cause damage or harm to any nearby equipment, furnishings, premises, etc., the use of the product must be immediately stopped. KORTE’s liability for any defect repair that may arise due to defects in the delivered product is limited to the coverage provided by KORTE’s civil liability insurance policy issued by “Compensa Vienna Insurance Group ADB” Latvian branch, and is subject to the terms outlined in the policy (terms available here).

9.1 If the Client is a Consumer, the Following Retention of Title Provisions Apply:

KORTE retains ownership of all delivered goods until the full purchase price has been paid.

9.2 Retention of Title for Business Clients

If the client is a business, the following terms apply to protect KORTE’s rights:

1.Ownership of Goods:

• KORTE retains ownership of all goods delivered to the client until the client has paid all amounts owed to KORTE, including any future claims related to the deliveries.

2. Storage of Goods:

• The client must store the goods safely and at no cost to KORTE while KORTE retains ownership.

3. Third-Party Access:

• If a third party (e.g., a creditor or legal authority) attempts to seize or restrict the goods, the client must immediately notify KORTE and provide details of the situation. This allows KORTE to take action to protect its ownership rights.

4. Liability for Costs:

• If KORTE incurs legal or other costs due to a third party interfering with the goods, and the third party does not cover these costs, the client will be responsible for reimbursing KORTE.

KORTE’s complaint handling procedure is established in accordance with professional diligence requirements. If a client wishes to submit a complaint, they may do so either in writing or verbally, using any of the contact methods and addresses/numbers provided below. KORTE is committed to ensuring a prompt review and response process for all complaints.

Contact Methods:

• Address: [SIA KORTE.LV, Zemenu iela 2, Salaspils, LV – 2169, Latvia]
• Email: [info@korte.design]
• Phone: [+371 24 20 30 40 ]

KORTE does not agree to resolve disputes through arbitration.

11.1 Jurisdiction:
Regardless of the client’s place of registration or residence, any disputes arising in connection with delivery transactions shall be resolved in accordance with the jurisdiction of the courts in the Republic of Latvia, based on KORTE’s domicile.

11.2  Applicable Law:
For all legal relationships arising from these contractual arrangements, the parties agree that the applicable law for dispute resolution shall be the laws of the Republic of Latvia, excluding the application of the United Nations Convention on Contracts for the International Sale of Goods (April 11, 1980).

In the event that any of these General Terms and Conditions are found to be inapplicable, this shall not affect the validity of the remaining provisions. In particular, this provision applies to already concluded purchase agreements. Any invalid provision shall be replaced by the relevant statutory regulation.