Refund & Returns

At korte.design, we take great care in crafting and delivering high-quality bathroom solutions. This page outlines your rights and our policies regarding returns, refunds, and exchanges — with specific terms for personalized and standard items.

Custom-Made & Personalized Products

Custom-configured vanities and standalone basins are made-to-order and produced according to your specific requirements. For this reason, these items are non-returnable and non-refundable, in accordance with EU consumer protection laws for personalized goods.

Exceptions apply only in the case of transport damage or production errors. If your item arrives damaged or incorrect, please refer to the section on Damaged or Defective Items below.

Standard Products & Accessories

Items such as basin mixers, drainage parts, and material samples fall under the standard return policy.

  • Returns are accepted within 14 days of delivery.
  • Items must be unused, in original packaging, and in resalable condition.
  • The customer is responsible for return shipping costs.
  • You may request a refund or exchange — your choice.

Damaged or Defective Items

If any item arrives damaged or defective, please notify us immediately.

  • Send an email to info@korte.design including clear photos of the damage.
  • Notification must be made as soon as damage is noticed, and latest 14 days of delivery.

We will assess the issue and offer a replacement, repair, or refund where appropriate and in line with EU consumer protection regulations.

Inspection Period

Due to the nature of our products — including large, high-value items — we ask that all customers inspect their delivery within 14 days of receipt.

Any damage or issues not reported within this period may not be eligible for return, exchange, or refund.

How to Initiate a Return

To begin a return or report an issue, please reach out using one of the following options:

We’ll guide you through the next steps and provide return instructions where applicable.

Legal & Additional Terms

  • We reserve the right to inspect returned items before approving a refund or exchange.
  • Refunds will be processed using the original payment method within 14 days of receiving the returned goods.
  • We are not responsible for return shipments lost or damaged in transit — we recommend using tracked shipping.
  • This policy applies to both B2C and B2B customers unless otherwise contractually agreed.

For any questions about your order, returns, or eligibility, don’t hesitate to contact us. We’re here to help — and to ensure you’re fully satisfied with your experience.